My Aged Care

What is My Aged Care?

My Aged Care is the Commonwealth one-stop-shop for aged services and information in Australia. The services include allied health services, aged care homes, respite and help in your own home including community transport.

It is:

• for eligible people aged 65 years and over
• for Aboriginal and Torres Strait Islander people, people on a low income who are homeless or at risk of homelessness, 50 years and over
• and for their carers.

For people under 65 years who have a disability and their carers please contact us directly for further information about alternative support on (03) 9575 5333.

There is a registration process with My Aged Care. Please visit this page for further information.
When you contact the My Aged Care Centre they will register you and conduct a screening process over the phone and then either:

• refer you directly to a  service provider such as Connect Health & Community
• refer you for a face to face assessment conducted by the My Aged Care Regional Assessment Service
• provide information about non-Commonwealth funded services as appropriate.

Once you have been referred to Connect Health & Community by the My Aged Care service our staff will contact you. Connect Health & Community is a provider of the Commonwealth Home Support Program (CHSP) and of the Home and Community Care (HACC) program, which provides services to eligible people. 

For more information about the Commonwealth My Aged Care service please visit the My Aged Care website or call the My Aged Care Call Centre on 1800 200 422