Contact Us

Call us

For more information call (03) 9575 5333

Monday to Friday: 8.30 am – 5.00 pm
Dental service open late Monday and Wednesdays until 7.30 pm

FAX: (03) 9575 5380
FAX FOR REFERRALS: (03) 9579 3623

For deaf, hearing or speech impaired assistance contact us through the National Relay Service:
TTY: 133 677 then ask for (03) 9575 5333.

Speak and Listen: 1300 555 727 then ask for (03) 9575 5333.

Internet Relay: Connect to the National Relay Service then enter (03) 9575 5333.

For the translating and interpreting service, please call 131 450.

Visit us

2A Gardeners Road Bentleigh East
and
Unit 17 (Level 1), 347 Bay Road Cheltenham

347 Bay Road Cheltenham

 

 

 

 

 

 

Feedback

Your feedback is extremely important and valuable to receive. It helps us to monitor and improve our services and recognise our staff for their work.

Staff receive a personal email or letter from our CEO to advise them of a compliment having been received and encouraged to continue to uphold the values of Connect Health & Community for those in our community.

There are a couple of ways to give us feedback. 

Every time you use our service you have the opportunity to complete a simple form available in a number of languages, you can complete this in your own time and place it any of a number of feedback boxes - even post it back free of charge! Ask any of our staff for one - they should offer you one every time you receive a service from us. These ones you complete without your name to allow you to be candid in your comments.

If you want to give more detailed feedback look for the green feedback forms which have plenty of space to write, complete them and drop them into the feedback boxes. If you would like to download one to print click here.

Every feedback form is registered, whether it is a compliment or a complaint, and staff are kept informed of all feedback.

Feedback forms are located in the reception areas, ask a staff member or download one to complete. Feedback form

Feedback forms are also available for young people, ask our staff or download one here.

Young Person Feedback form

Complaints

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC f
ill out a complaint form online at hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.