Contact Us

For more information call (03) 9575 5333.

Monday to Friday: 8.30 am – 5.00 pm
Saturday: 9.00 am – 1.00 pm

FAX: (03) 9579 3623

For deaf, hearing or speech impaired assistance contact us through the National Relay Service:
TTY: 133 677 then ask for (03) 9575 5333.

Speak and Listen: 1300 555 727 then ask for (03) 9575 5333.

Internet Relay: Connect to the National Relay Service then enter (03) 9575 5333.

For the translating and interpreting service, please call 131 450.

Visit Us

2A Gardeners Road Bentleigh East
55A Edward Street Sandringham
Unit 17, 347 Bay Road Cheltenham (opening soon)

We welcome feedback that allows us to measure the effectiveness of our service and the opportunity to improve.

Complaints

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).
The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form online at hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

 

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