Contact Us

For more information call (03) 9575 5333.

Monday to Friday: 8.30 am – 5.00 pm
Dental service open late Monday and Wednesdays until 7.30 pm

FAX: (03) 9575 5380
FAX FOR REFERRALS: (03) 9579 3623

For deaf, hearing or speech impaired assistance contact us through the National Relay Service:
TTY: 133 677 then ask for (03) 9575 5333.

Speak and Listen: 1300 555 727 then ask for (03) 9575 5333.

Internet Relay: Connect to the National Relay Service then enter (03) 9575 5333.

For the translating and interpreting service, please call 131 450.

Visit Us

2A Gardeners Road Bentleigh East
Unit 17 (Level 1), 347 Bay Road Cheltenham

We welcome feedback that allows us to measure the effectiveness of our service and the opportunity to improve.

Feedback

Your feedback is extremely important and valuable to receive.  It helps us to monitor and improve our services and recognise our staff for their work.

Staff receive a personal email or letter from our CEO to advise them of a compliment having been received and encouraged to continue to uphold the values of Connect Health & Community for those in our community.

Every feedback form is registered, whether it is a compliment or a complaint, and staff are kept informed of all feedback.

Feedback forms are located in the reception area and are available from each clinician.

Complaints

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC f
ill out a complaint form online at hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

 

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